The Town of Concord strives for excellence in allowing our community to easily access public information. In August 2015, the Town hired its first Public Information Officer to handle a variety of tasks, such as creating a social media strategy, redesigning and managing the content of the Town's website, working to promote the successes of the Town, and increasing citizen engagement, to name a few.

A variety of channels are used to disseminate information, and they include:

• Traditional media (post cards, flyers, mailers,etc...)
• Social media (Facebook, Twitter, Instagram)
• Notify Me (subscribe to Town-wide or department specific news)
• Code Red (for emergency matters)
• Annual Town Report--2nd place winner of the 2017 annual town report award (populations 12,500 or more) by the Mass. Municipal Association.
• Our website--winner of the 2017 Mass. Municipal Association's website award for category 2 (populations 15,000-50,000).